Halle (Saale) and Leipzig

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Twinner© Group is looking for a dedicated Support Specialist (f/m/d) Level 3 at the locations Leipzig or Halle (Saale)

Twinner© is a deeply disruptive automotive startup. Twinner© produces Digital Twinns© of cars. The quality is so game changing that decisions can be made without ever physically seeing the car. This includes trading, insuring, financing, inspecting, valuating and moving cars. Twinner© brings transparency and trust to automotive transactions. This changes the mechanics of the entire industry. We are widely recognized as industry disruptor (e.g. by PriceWaterhouseCoopers, Digital Insurance Agenda, Galileo (Pro7), Autobild).  

Our clients include globally known brands from the automotive ecosystem. We are operating in Europe and are expanding abroad. The Twinner© Group consists of over 150 team members in 4 cities (Halle (Saale), Leipzig, Berlin, Budapest). As in any modern company you will find an empowering, ambitious and dynamic work environment.  

Responsibilities 

  • Support the Level 1 and Level 2 support teams in troubleshooting and resolving complex product issues 
  • Drive process improvements and expansion of the knowledge base to facilitate efficient and effective product support 
  • Work closely with experts in Research and Development and Cloud Engineering to improve the product and infrastructure and to find proactive solutions that increase reliability 
  • Collaborate with Quality Management to perform root cause analyses for major outages 
  • Help build observability with monitoring and telemetry and define preventative maintenance activities and alerts 
  • Coach and share your expert knowledge to develop the skills of your colleagues in Level 1 and Level 2 

Requirements 

  • 3+ years’ experience in technical support roles 
  • Knowledge of technical measurement systems like RPS Flex, Beissbarth or UBS 
  • Experience in working with Windows and/or Linux (knowledge in both is preferred) 
  • Ability to interpret logfiles  
  • Experience in network technology (LAN, WLAN), router configuration and troubleshooting 
  • Experience with Jira, Confluence, as well as ticketing systems like Jira Service Management or ServiceNow  
  • Professional training or certification in IT support such as A+, Network+, CCNA, etc. 
  • Deep understanding of ITIL/ITSM best practices 
  • Familiarity with remote monitoring/management solutions such as Nagios, PRTG, TeamViewer 
  • Service-oriented professional with strong communication skills  
  • German (fluent), English (intermediate), Hungarian (optional) 

Benefits 

  • Co-create the future of a fast growing and truly disruptive startup 
  • Modern and empowering work environment with personal freedom 
  • International colleagues, clients and partners 
  • Competitive salary  
  • Well-funded company with a long-term vision  
  • We welcome all genders, sexes, religions, cultures and ages 
  • On-the-job training, mentoring, and online learning programs 

Have we sparked your interest? We would love to hear from you! 

Annett Schmidt

Senior Recruiting Executive Manager

Email: jobs@twinner.com

Phone: +49 172 6330 513

www.twinner.com

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