Halle (Saale) and Leipzig

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Twinner© Group is offering a challenging and pivotal position as Manager for our global Customers Service team (f/m/d). Our base is in Halle/Leipzig, but this role can also be executed remotely.

Twinner© is an international, deeply disruptive automotive startup. Twinner© produces digital Twinns© of cars of such excellent quality that automotive transactions can be made easily without ever physically seeing a car. This includes trading, insuring, financing, inspecting, valuating and moving cars. Twinner© brings sustainably transparency and trust to automotive transactions and consequently changes the mechanics of an entire industry. We are widely recognized as a leading industry disruptor (e.g. by PriceWaterhouseCoopers, Digital Insurance Agenda, German TV “Galileo” (Pro7), Autobild).

Our clients include globally known brands from the automotive ecosystem (i.e. dealers, marketplaces, OEMs). We are operating in Europe and are expanding abroad. The Twinner© Group consists of over 150 team members in four offices (headquarter Halle/Saale, Leipzig, Berlin, Budapest). As in any modern technology company you will find an empowering, ambitious and dynamic work environment. This role will report into the Head of Operations.

Responsibilities

  • Build and manage a team of international customer service experts as well as external service providers
  • Conduct regular feedback sessions with your team to maintain awareness of individual performance and quality
  • Inspire and develop your team and enable them to grow in their skills and careers
  • Manage team performance in our support operations across different markets
  • Develop strategies to build a global support function with 24/7 availability
  • Define and track typical customer service key performance indicators and support strategic decisions to maintain service levels constantly
  • Develop regular reporting for internal stakeholders about trends in support cases
  • Deep dive on specific customer problems in collaboration with Product and R&D teams to develop solutions for the customer
  • Design, evaluate and align processes across markets and help to implement new tools and responsibilities to our existing service structures

Requirements

  • Several years of relevant work experience as a Team lead / Customer Support Manager ideally in a B2B and international environment
  • Understand systemic relationships, process flows, dependencies and effects
  • Effective, clear and concise verbal and written communication skills
  • Comfortable and flexible work in a fast-paced environment
  • Results-driven, self-motivated and able to inspire others
  • High degree of intellectual curiosity and self-confidence
  • Strong analytical skills combined with a customer-centric focus
  • Willingness to travel (<30%)
  • Fluent English skills, German is a plus

Benefits

  • Co-create the future of a fast growing and truly disruptive startup
  • Modern and empowering work environment with personal freedom, along with a highly motivated and skilled team
  • International colleagues, clients and partners
  • Competitive salary
  • Further development of personal skills and professional knowledge
  • Well-funded company with a long-term vision
  • We welcome all genders, sexes, religions, cultures and ages

Have we sparked your interest? We would love to hear from you soon! Please send us your CV and references via email, xing or Linkedin. You have questions? Do not hesitate to get in touch with us.

Contact

Annett Schmidt

Senior Executive Recruiting Manager

Email: jobs@twinner.com

Phone: +49 172 6330 513

www.twinner.com

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