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In order to strengthen our team, we are looking for a DESKTOP SUPPORT ENGINEER (m/w/d) for our Leipzig office.

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 22,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq: DSGX, TSX: DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com.

Position Overview

In your function of Desktop Support Engineer, you support the Descartes employees in Europe. Together with your colleagues and other IT specialists, based on technologies such as Microsoft Office, Office 365. You will mainly be working from the home office, or out of our office in Leipzig.


  • Diagnose and resolve all assigned Level 1 Incidents within the appropriate SLA's.
  • Communicate and document Incident progress and resolution.
  • Research solutions and if necessary, escalate incidents to Level 2 support where needed.
  • Investigate preventative measures and make recommendations.
  • Contribute towards Knowledge Base/FAQ documentation.
  • Manage third party support or repairs either on- or off-site.
  • Communicate and document Service Request progress and resolution.
  • Configure and deliver new or previously used end-user equipment.
  • Provision Infrastructure/application end-user access and permissions.
  • Revoke access and permissions and collect leavers equipment where necessary.
  • Provide project support and assistance when requested by the Infrastructure Project Teams.
  • Provide administration support and assistance as needed working under the direction and supervision of the network administration team.
  • Respond to end-user Incidents or Service Requests in person, via phone, or electronically.
  • Assisting with the procurement of software, desktops, laptops & peripherals and ensuring stock control is maintained via weekly stock checks.

Skills and Experience

  • You have a bachelor’s degree in computer sciences and/or more than 2 years of experience in System Engineering and/or Consultancy.
  • You are flexible, stress resistant and customer oriented.
  • You possess strong communication, documentation and presentation skills.
  • You quickly adapt to new environments and like to interact with customers and suppliers.
  • You are a real team player with focus on quality.
  • You are prepared to work in a standby “on call” system.

Technical Skills Set

  • Windows 10
  • Office 365
  • Basic Active Directory Administration
  • Desktop and Laptop hardware support
  • Microsoft Office Support
  • Printer installation and troubleshooting
  • Installing and configuring of IOS and Android devices
  • A working Knowledge of TCP/IP Basics
  • Fluent English and a good level of German written and oral

Desired Skills

  • Hands-on experience of configuring network equipment including switches and routers.
  • Good knowledge of SharePoint.
  • Good understanding of networking services such as FTP, DHCP.
  • General knowledge of firewalls and VPNs preferably Cisco AnyConnect.
  • Occasional travel to data centres and other locations may be required.
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