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Service Desk Agent (Mensch*) mit Entwicklung zum 2nd Level in Dresden

27.000 € - 33.000 € annual
Jena (hybrid)
Advanced Junior Lateral entry Unskilled
Shift work
30 Vacation days
🇩🇪 B1/B2
🇬🇧 B1/B2

Please apply here on „“ with the „Apply Now“ link/button at the top right.

We are looking for you as Service Desk Agent (People*) to support the team at our corporate headquarters in Dresden as soon as possible. Together with your future colleagues - Benjamin, Christoph, Sergio and the others you will be responsible for the application support and assistance of internal and external customers in 1st level IT support. During your work we will continuously develop you towards second level support for network or security & DDI services.


ENTIRETEC is a global managed services provider and specialist for network and security technologies. With more than 90 employees, we support our customers' global business strategies with highly available and secure IT solutions across all industries and combine them in a tailored manner to create future-proof answers to the challenges and opportunities of digitalization, mobility, cloud and IoT. With a great deal of passion and expertise, we have been supporting a customer network with locations in more than 60 countries since our founding in 2003.

>> Company | Partners | Solutions | Philosophy | Social commitment


  • A permanent position in which you will feel comfortable and grow
  • Development does not stop with us after the initial training: We invest in the know-how of our employees (e.g. Cisco certifications, language courses, development in second level support with specialization).
  • Collaboration in a professional working environment with friendly colleagues, in a flat hierarchy and in a modern office building with free parking and a view over Dresden
  • You need a change of pace? Use our free squash court, the table soccer, our table tennis table and numerous team events.
  • With us you get a full-time job (40 hours per week) with 30 days of vacation per year.
  • Our extras: vacation and Christmas bonuses (13th salary), company pension scheme, capital-forming benefits and other attractive social benefits (e.g. meal allowance, job bike leasing, car or public transport allowance, subsidy for daycare fees, shopping vouchers, employee discounts at SiSax) 
  • Punctual payment at the beginning of the month
  • Work-life balance, because our shift model creates space for your free time

>> The working world at ENTIRETEC | Benefits | Open positions


  • Acceptance of telephone inquiries and e-mail inquiries via our ticket system
  • Solving technical problems in first level support or identification for second level support
  • Staging of switches for use by our customers

>> your work area: Service Operations | Other work areas


  • Must have:
    • Prior IT knowledge, interest in error analysis and willingness to actively participate in the training process
    • Very good knowledge of German (C1) 
      • Applicants with German language skills at A and B level can unfortunately not be considered
    • Good English skills (technical English, B2)
  • Nice to have:
    • Successfully completed training as an IT specialist for system integration / technical assistant / specialist consultant for integrated systems / information technology assistant, IT retraining or several years of relevant professional experience in first level support.

  • Initial experience in telephone customer support and with ticket systems
  • Knowledge in dealing with networks (routing/switching)
  • Willingness to work shifts and weekends, because we offer 24x7 support to our customers
    • You are always in close contact with your colleagues and can partly work from home office - so your work-life-balance is taken care of.
  • Professional expression and friendly handling of customer concerns
  • Good knowledge of the standard Microsoft Office applications Excel, Word and Outlook

>> Employee stories | Get to know your supervisor


Send us your application (with meaningful CV incl. references and certificates) via the"Continue to application" button.

No files at hand? Send us what you have: a few words about yourself and how we can reach you.

No time? Send us a link to your LinkedIn or Xing profile as well as your contact details and we will get back to you. Alternatively, Anne is available as a direct contact person.

>> The application process at ENTIRETEC

Personal phrases in the job advertisement are to be considered gender-neutral.

* Our business is technology, but the focus is always on people. Everyone is unique and special. That's why we are primarily concerned with achieving something extraordinary together. Through innovative ideas, passion and know-how, we have grown from a start-up to a multinational company. Gender, origin, skin color or handicap play no role for us, nor do we feel we belong to any group or what we believe in. The important thing for us is that we all pull together.

Service, Desk, Operator, Support, IT, 1st, First, Level, Cisco, Netzwerk,, Empfehlungsbund

This Job resp. positions as 'Service Desk Agent (Mensch*) mit Entwicklung zum 2nd Level in Dresden' is vacant in following addresses: 07743 Jena in Thüringen.

Short profile of ENTIRETEC AG

As an established IT specialist, ENTIRETEC supports local and global business strategies in highly secure network environments. We offer innovative communication solutions and tailor-made, centralized managed service concepts that facilitate the daily work and allow time for the essentials.

All our solutions are based on self-developed, flexibly combinable technology modules that enhance our customer’s infrastructures. From
Corporate LAN or WAN and Security Services up to Multimedia and Advertisement to Portal Services and High-tech Information Technology there are boundless possibilities. Moreover by using central identity management, it becomes possible to specify fine-grained individual access to applications and data for every single user.

We meet international challenges with a local presence. With our headquarters in Germany and branches in Switzerland, the USA, the UAE and Malaysia, we can provide qualified local partners as well as expert local assistance in global networking. Our presence on virtually every continent means we are also successfully able to offer solutions at a global level.

And since our client‘s particular requirements are unique, the solution we offer will always be specific to them. With passion and lateral thinking we are always looking for the best approach to exactly meet our customer’s requirements - today and in the future.

“Germany is an innovative country with creative, qualified heads full of ideas which is proven by numerous inventions and groundbreaking technologies. As a potential employer and with the help of this portal, we can perfectly show available career opportunities to people. Moreover, we reach national and international experts in order to inspire them to life and work with us. We are very pleased to support this opportunity.

Employer rewards

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